Privacy Policy

1. Types of Personal Data Collected and Collection Methods

1.1. Data We Collect

We collect only the necessary personal information required for service provision.

• During Registration: Email address, nickname, wallet address (for blockchain integration)
• Automatically Collected Data During Use: IP address, access logs, cookies, usage time, and activity logs
• For Payments and Rewards: Wallet address, transaction history, and token-related data

1.2. Collection Methods

• Direct input by users during registration or service use
• Automatic collection through cookies and log files
• Information collected via blockchain integration and external services (e.g., social logins)

2. Purpose of Collecting Personal Data

TikTrix processes personal data for the following purposes:

• Account Management & Authentication
• Service Provision & Operation
• Customer Support
• Marketing & Promotions (with user consent)
• Service Improvement
• Security & Compliance

3. Data Retention and Deletion

1. Retention Periods

• Upon account deletion: All personal data will be erased immediately.
• Retention as required by law:
  • Transaction records: 5 years
  • Customer complaints and dispute records: 3 years
  • Access logs and IP information: 1 year

2. Data Deletion Process

• After the retention period, personal data is securely moved to a separate database and stored temporarily before being permanently deleted.
• Electronic files: Permanently deleted in a way that prevents recovery.
• Physical documents: Shredded or incinerated to ensure destruction.

4. Sharing Personal Data with Third Parties and Outsourcing

1. Third-Party Sharing

TikTrix will not share your personal data with external parties without prior consent, except when required by law or in response to lawful requests from authorities.

2. Outsourcing to Third-Party Service Providers

• For seamless service delivery, TikTrix may outsource certain operations.
• Outsourced services: Payment processing, cloud infrastructure
• Service providers: AWS, payment gateways, and other partners

5. Your Rights and How to Exercise Them

1. Access and Modify Personal Data

You can access and update your personal information at any time through your account settings.

2. Account Deletion and Data Erasure Requests

Upon request, all personal data will be deleted immediately. However, data subject to legal retention requirements will be securely stored for the required period.

3. Withdrawal of Consent

You can revoke your consent to marketing communications and promotional activities at any time.

6. Security Measures to Protect Personal Data

1. Technical Measures

• Data is encrypted during storage, and SSL protocols are used for secure transmission.
• We maintain robust firewalls and antivirus programs to prevent unauthorized access or attacks.

2. Administrative Measures

• Access to personal data is restricted to a minimum number of employees, and regular training is provided.
• Internal audits are conducted to ensure compliance with data protection policies.

7. Use of Cookies and How to Manage Them

1. Purpose of Cookies

Cookies help enhance the user experience by providing personalized services and improving platform performance.

2. Managing Cookies

You can disable cookies through your browser settings. However, disabling cookies may limit the availability of some services or features.

8. Data Protection Officer and Contact Information

If you have any questions or concerns regarding our privacy practices, please contact our Data Protection Officer (DPO) below:

• DPO: Axel Lee
• Email: axellee@tiktrix.gg

9. Policy Updates

This Privacy Policy may be updated in response to changes in relevant laws, regulations, or services. Any significant changes will be communicated through official announcements.